Debashis Sarkar

A bestselling author, thought-leader, columnist, American Society of Quality (ASQ) fellow, sought-after-speaker, and coach, Debashis Sarkar has invested more than 20 years to catalyse operational excellence in some of the best known companies. He is a global authority on Service Lean Management and his pioneering work in this space has been adopted by practitioners worldwide. He has had a deep hands-on-experience in the science of customer engagement and what it takes to differentiate a business through quality service. His ideas and experiences are encapsulated in books such as: Lessons in Lean Management, Lean for Service Organizations and Offices, 5S for Service Organizations and Offices, Lessons in Six Sigma, and Quality in Business. He can be reached at debashissarkar4@yahoo.com